If you have a question about Merchant Manager, there’s a good chance that someone else may have had the same question. In our FAQs, you can easily find answers to questions that other Merchant Manager storeowners have had. We hope that by sharing this information, you’ll be able to quickly and effectively troubleshoot specific issues that you’re having. We invite you to submit your own queries and answers for the benefit of all Merchant Manager users.




1. Shipping
Shipping Settings for Sending Goods Abroad
  1. Go to My Store, Tax Manager and under Tax Billing by Location add threeRegions.
    (e.g. UK, US & AU, EU).

  2. Under Modify Locations for each region, add the countries you want to add to this location.
    (e.g. EU: France, Germany, Austria, etc.).

  3. Go to Orders, Shipping Modules and then edit the options acccordingly
    (e.g. Flat RateShipping ZoneUS & AU, Per ItemShipping ZoneEU).


This will enable the shipping options only for the countries you specified. (e.g. only someone from a country set under EU will have the 'Per Item' option and only this option).


Configuring FREE Shipping Example for orders over $150
  1. Go to OrdersOrder TotalShipping

  2. Allow Free Shipping: true

  3. Free Shipping For Orders Over: $150.00

  4. Provide Free Shipping For Orders Made: both

Make sure you are using the correct format in in the Zone Rates Shipping Table!

In this case, to charge shipping of $4.00 on all articles up to a value of $150, but to also enable FREE shipping to those orders over $150, the format would need to be 149.99:4,150:0


Weight Options
If you see the error message - "Sorry, this option is not availabe with your order" under shipping method please check that:

  1. You have correctly loaded your chosen Delivery Options into Merchant Manager.

  2. You have not entered the value symbol next the the actual value incorrectly - 0.45 is good value, 0.45g is *not* a good value, value must not contain the weight symbol).


For more information about Hostway's Merchant Accounts, go to: www.hostway.com/smb/ecommerce/merchantaccount.html.
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